Service and Care

At Bank House Care Homes Ltd, we celebrate life and strive to ensure our residents do too. We do this by treating everyone as individuals, and tailor our services and support around their needs.

Our friendly and well-trained teams get to know each new resident and welcome them into our family. Through personalised care and touches of home, we help to create a special experience for each resident.

We offer the following types of care:

Dementia Care

We offer a specialised service for people living with dementia and our aim is to make our home your home.

We focus on a person’s key strengths, helping resident’s live active and fulfilling lives. Residents experiencing dementia can have difficulty communicating, which in turn can lead to a sense of isolation. Our teams are there to help find ways in which they can re-engage with their families, friends and the community as a whole.

Mental Health Care

Willowcroft is a registered Care home for Mental Health Conditions, which require more complex healthcare needs that can seriously affect daily living and quality of life.

We provide person centred care and support with a focus on outcomes to achieve ‘self-defined recovery’ that considers how each person wants to live within the context of their mental health condition. We team up with case workers, social workers, family members to work with residents to reach their goals.

Nursing Care

Bank House Care Homes Ltd provide Nursing care to service users with more complex healthcare and rehabilitation needs, which cannot be provided at home.

The service includes frequent and complex medication regimes; regular wound care which can only be provided under the supervision of a qualified nurse where constant assessment, monitoring and care planning is essential.

Nursing staff are available 24 hours a day seven days a week across both home, who specialise in providing therapeutic and enabling care for our residents and are supported by teams of highly skilled healthcare workers who assist with all aspects of personal care and support to ensure our residents receive the very best care and attention.

Residential care

Ashcroft provide residential care for people aged 65 and above who require support with the activities of daily living such as bathing, dressing, medication supervision, cooking, cleaning, and mobility which can no longer be managed at home.

Respite Care

Respite care is a service for people who wish to stay with us on a short term basis.  This can be for people who need a little extra support whilst recovering from an illness or operation and can be for one week or a few months.  Respite stays can also be arranged to give the carer of someone who is unable to look after themselves a well-earned rest.

NAMASTE Care (End of Life Care/Palliative Care Services)

At Ashcroft, we offer Namaste care to our service users especially those on end of life, were we focus on wellbeing while controlling pain and other symptoms in a comfortable and comforting environment.

Namaste care is a deep expression of respect and dignity that recognizes the quality of people with advanced dementia and those at end of life. We use our serenity suite and individual sensory lights in service user’s bedrooms. We put together a memory box for service users at end of life and surround them with people who care.